Company policy

  1. Fresh Superman complies with the responsibilities and requirements of the regulations. Supervisors, management and employees must keep confidential all personal data collected and/or stored and/or transmitted and/or used by Fresh Superman (or on behalf of Fresh Superman) at all times, and Keep it safe.

Fresh Superman ensures that all personal data collected and/or stored and/or transmitted and/or used must be processed in accordance with the responsibilities and requirements stipulated by the regulations.

If an individual legally requests to obtain and/or amend the personal data held by Fresh Superman about himself, Fresh Superman will provide and/or revise the above information in accordance with the time limit and method stipulated by the regulations.

  1. Collection, accuracy and purpose of personal data

Fresh Superman will collect your personal information in a legal and fair manner during its business operations. Generally speaking, the personal data collected includes but not limited to the following categories:

- Your name;

- The information required to verify your identity, including the type and number of identification documents;

- Your shipping address;

- Contact details, including email address, fixed-line or mobile phone number;

- Your birth date;

- Your account information, such as bank account number and other bank information, information on the use of Fresh Superman logistics services, and other information about your account;

- The transcript or audio recording about your calling our company's hotline;

- Your email or letter sent to our company; other records of your contact with our company.

To ensure the accuracy of your personal information, Fresh Superman will verify and update your relevant information in accordance with generally accepted codes and codes recommended by the Hong Kong Privacy Commissioner for Personal Data from time to time.

The collection of your personal information will generally be used to operate the business of Fresh Superman and/or activities directly related to the business, including but not limited to the following purposes:-

- Check your identity to provide our company's daily services;

- Handle your enquiries, suggestions and complaints;

-  Conduct customer service surveys;

- Promote Fresh Superman's products and services to you; and

- Plan the business of Fresh Superman and improve the goods and services we provide to you;

- Participate in various promotions, competitions or sweepstakes through the company's services;

- Use or browse our website;

- The backstage of our website automatically calls googlemap data to calculate the delivery distance. This data has been kept confidential by the googlemap service. Please refer to the Google website for the privacy agreement;

- Assist the company to prevent fraud or crime;

- Contact you when necessary;

If the customer fails to provide the relevant information, the company may not be able to provide services to the customer.

  1. Disclosure and transfer of personal data

Fresh Superman is committed to keeping your personal information confidential. Under normal circumstances, Fresh Superman will not disclose or transfer your personal information. However, when it is necessary to transfer your personal data (for example, to our agencies and contractors, or for the purposes specified in the collection statement), the transfer process will comply with the collection statement and privacy regulations. In order to provide you with more information and services, Fresh Superman will use third-party content providers and service providers, and provide links to other websites. These third parties may collect personal information about you when you use their services. These third parties comply with their own privacy policies and practices, and the privacy policy statement of Superman does not include such third party practices.

In response to business operations, Fresh Superman may transfer your personal data to mainland China from time to time, but the transfer will comply with the privacy regulations (including relevant codes, guidelines, etc.).

  1. Security, retention and disposal of personal data

Fresh Superman stores your personal information in its security system, and has a data privacy policy and data classification and management standards. Only authorized staff can access such personal data. Fresh Superman does not have the customer’s consent. Such personal data will not be released to any outside parties.

As long as the customer is a registered user of the Fresh Superman website, Fresh Superman will retain the customer's personal information.

In addition, Fresh Superman retains your personal information for only the time necessary to conduct its business activities and comply with statutory requirements. After that, we will ensure that your information is handled in an appropriate and safe manner in accordance with generally accepted rules.

  1. Marketing

Subject to the requirements of the Privacy Policy (including relevant codes, guidelines, etc.), Fresh Superman may send you direct marketing information and services from time to time.

If you do not wish to receive our marketing materials anymore, please visit our website and unsubscribe from the relevant information. During the direct marketing process, we will provide an appropriate exit method.

We will do our best to ensure that the privacy of our customers is properly protected. However, given the nature of the Internet, we cannot guarantee that it can be "completely protected."

Fresh Superman reserves the right to update or modify this privacy policy statement from time to time.